Privacy Policy

Information Collection and Use

PSD Tours is the sole owner of the information collected on this site. We recognize that
earning and retaining your trust is one of the most important things we do as a business.
Protecting your privacy is a responsibility we take very seriously.
This Privacy Policy does not address, and we are not responsible for, the privacy,
information or other practices of any third party, including any third-party distribution
partners, suppliers and tour operators, and any third party operating any site to which our
websites contain a link.
PSD Tours collects information from our users at several different points on our website in
order to process orders and better serve you with pertinent information. Information collected
includes name, shipping address, billing address, telephone numbers, e-mail address and
payment information such as credit card numbers.

Reservation

Most of the information collected during the registration process will be used to process
reservations. During the reservation process, you must provide additional financial
information such as your credit card number, expiration date, money order information, wire
transfer data or account information. This information is used for billing purposes and to
fulfill your reservation. If we have trouble processing your reservation, this contact
information is used to get in touch with you. We do not share your personal and financial
information with any third parties. The only exception is when processing your credit card
information with the merchant bank for authorization and approval. This process is protected
by an enhanced security system.

Cookies

With respect to cookies, we use cookies to customize web page content based on visitors’
browser type or other information that the visitor sends. If you reject the cookie, you may still
use our site; however you will be unable to use our shopping cart to purchase items online.
This is because cookies are used by the shopping cart to retain information necessary to
process your order. If you disable cookies, we will not be able to accept your reservation
online. Cookies are used strictly for the purpose of enhancing your personal experience with
our site.

Your Contributions

You can contribute to the PSD Tours website in a number of different ways, including
writing reviews, uploading photos, filling out your public profile, and rating other users’
contributions. We may store these contributions (your “Content”), publicly display them on
our websites and Applications and those of our affiliate partners and distributors, display
them to other users, share them with our affiliate partners and distributors, and use them for
promotional purposes. Note that if you include Personal Information in your Content, it can
be used and viewed by others. We are not responsible for the information you choose to
include in your Content.

Special Offers and Mailing List

If you choose to receive special offers and sign up for our mailing list, PSD tours may send
you such pertinent information. Our special offers and emails are sent only to customers who
grant PSD Tours permission to send such information. PSD Tours does not share your
information with third parties and does not solicit outside parties to send special offers on our
behalf. Out of respect for the privacy of our customers, we present the option to not receive
these types of communications. When making your reservation, you may choose not to
receive special offers and news by un-checking the appropriate field. Furthermore, all special
offers are sent via e-mail and have an "Unsubscribe" option if you wish to no longer receive
special offers and news. Otherwise, you may occasionally receive information on products,
services, special deals or news.

Sharing with Referring Websites

If you were referred to PSD Tours from another website, we may share your registration
information, such as your name, email address, mailing address, telephone number and travel
preferences, about you with that referring website. We have not placed limitations on the
referring websites' use of personal information and we encourage you to review the privacy
policies of any website that referred you to PSD Tours

Cancellation Policy

Cancellation Form Download

The Cancellation Policies listed below apply to all reservations unless the tour booked has
specific rates or fees listed under “Read Me”. Please carefully review the “Read Me” of your
tour prior to booking.
Refund Policy – Cancellation Made Within
7 Days Prior to Departure Date – NO REFUND
8-14 Days Prior to Departure Date – 50% of payment is refunded
15-29 Days Prior to Departure Date – 75% of payment is refunded
30 or More Days Prior to Departure Date – 90% of payment is refunded

Please note that cancellation fees are calculated based on the date we receive your signed
Cancellation Request Form and travel service start date.

All cancellations must be made directly with PSD Tours, not with tour providers.
In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's
check/cashier’s check will be refunded via our payment gateway provider. For refunds
processed by wire transfer, any associated wire transfer fee will be deducted from the overall
refund amount.
The cancellation fee policy will take effect once you submit your reservation.

What CANNOT be Refunded:

  • No refund will be given for any portions of the tour unused by the traveler after tour
    departure regardless of circumstances.

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will
NOT acknowledge any verbal / over-the- phone request or voice mail. Verbally speaking with
our customer service representatives without filling out a request form will not guarantee that
your cancellation has been processed or acknowledged. We will NOT accept email
cancellations unless they have a complete, signed, and attached Cancellation Request Form.

  • Cancellation must be made by filling out and signing the PSD Tours Cancellation Request
    Form. Please explain why you are requesting a cancellation. Please download Cancellation
    Request Form here.
  • Customers may print out the PSD Tours Cancellation Request Form and send it to PSD
    Tours by mail.
  • Customers may also email a scanned/digital Cancellation Request Form with your
    electronic signature.
  • By mail:  Attention: Cancellation and Refund
    info@psdtravel.com
    Amendment Fees:
    Any changes made to a reservation after successfully submitting the order online will be
    subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed
    within one to two business days. The following constitute as an amendment to a tour:
  • Changing departure date
  • Changing pick up time or location
  • Changing tour
  • Changing guest name
  • Changing itinerary
  • Removing / Replacing a guest
  • Adding / Replacing a guest
  • The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes
    and/or request the adjustments at the last minute, additional fees may apply (in addition to the
    $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can
    or will be made.